Terms & Conditions (Our Rules)

Our Rules / Terms & Conditions Are A Set Of Leading Standards That We Ask Our Guests Along With Ourselves To Follow At All Times. These Take Into Account All Up To Date Health & Safety Advice As Well As Covid 19 Guidelines.

Please Note That Person Making Booking Is Responsible For Ensuring That They Along With All Adults & Children Included In Their Booking Are Aware Of And Are Agreeing To All Of Our Terms & Conditions Below & Also Our Covid 19/General Hygiene Practices (Link Above).

If You Or Any Member Of Your Party Are Feeling Unwell Such As Covid 19 / Cold & Flu Like Symptoms Or Are Currently Expected To Be Isolating/Restricting Your Movements, We Would Kindly Request & Insist That You Do Not Visit Playtown Tullamore & The I.C.E Rooms In The Interest Of All Of Our Guests Some Of Whom May Be Vulnerable.

Whilst Enjoying Our Facilities, We Wish To Advise That All Adults Are Fully Responsible For All Children In Their Care At All Times. In The Case Of Parties, Parents Of Children Staying / Host Parents Are Responsible For All Children Attending Their Party

Upon Booking Into Us, You Are Agreeing To Temperature Checks Which Are Carried Out Upon Entry

Shoes Must Be Removed And Socks Worn By All Adults & Children Within All Play Areas In Playtown Tullamore & The I.C.E Rooms. (Strictly No Bare Feet Allowed & Socks Are Available For €2 Should You Forget Your Own)

Please Do Avail Of 6 x Hand Sanitising Points Spread Throughout Playtown Tullamore & The I.C.E Rooms Including One Upon Admission

We Have Several Rules/Notices Throughout Playtown Tullamore & The ICE Rooms And Kindly Insist That All Adults Ensure Adherence To These As Well As All Requests From All Members Of Our Team.

We Continuously Tidy & Clean Throughout The Day As Well As Deep Cleans & Spray/Fogger Sanitisation For 30 Minutes Before & After Each And Every Play Experience. To Facilitate Same, We Kindly Ask That All People Leave After Their Play Experience.

Whilst We Do Accept All Forms Of Payment Including Cash, Card Payments Are Preferred For Hygiene Purposes

Changing Facilities Are Available And We Kindly Request That These Are Used And Children Are Not Changed In Seating / Play Areas.

Please Note That All Payments Received / Deposits Made Are Non-Refundable.

Amending Bookings Eg: Date Changes / Time Changes / Change In Number Of People Coming, Can Only Considered Under Special Circumstances & With At Least 24 Hours Notice* (*1 Weeks Notice For Party / Group Bookings Change Of Date/Time Requests) Payments Made Are Forfeited For All Cancellations / Amendments Made Outside Of These Time Periods.

When Booking, We Ask For An Estimate Of Number Of Children & Adults Who Will Be Attending. We Understand That Numbers Can Change But Do Ask That Exact Number Attending Are Confirmed ASAP & At Least 24 Hours Prior To Party. Whilst We Will Do Our Best To Accomodate, We Can’t Guarantee That An Increase In Numbers On The Day Can Be Catered For As We Operate Every Play/Party Experience On Limited Numbers & Spaces May Be Booked Out. If Numbers Reduce On The Day, Payment Is Still Taken For Spaces Held As We Are Not In A Position To Fill These Spaces.

Bookings Cancelled By Us Due To Government Covid 19 Measures Are Replaced With New Available Booking Date & Time Of Your Choice Or A Gift Voucher Of Same Value.

Bookings Made In Breach Of Our “Terms & Conditions” Are Non Refundable